Personal Statement
I have a great deal of experience in dealing with people from all walks of life and feel I am able to do this confidently and in an appropriate manner. I am very capable of working alone or as part of a team, and work methodically, conscientiously, correctly and to timescales. I consider myself to be an honest, trustworthy and hardworking individual and am always striving to learn new skills and to improve myself and I have experience in a customer-focused environment giving me good communication skills. I do not mind working unsociable hours. I also have full clean UK Driving license.
Employment
Not just yet :) February 2012 - present
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The Bannatyne Group July 2011 - February 2012
Working for the largest private Health Club & Spa Operator in the United Kingdom. I provided complete IT support to over 60 Health Clubs, 33 Spa’s and 4 Hotels. I was responsible for maintaining the servers and desktops at these sites. I worked to extremely tight deadlines, and supported users with varying levels of technical knowledge.
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Bootham School, York June 2007 - July 2011
- Providing 1st Class Service to Staff & Pupils
- Providing 1st - 3rd Line Support
- Training Members of Staff and Students
- Implemented Helpdesk system to enable staff to report faults
- Management of Mitel 3300 series phone system
- Configuration & Management of Postfix Server
- Sole Responsibility for Managing VMWare ESX infrastructure & 3 SANS's
- Budget Management
- Liaising with 3rd Part Contractors
- Managing internal IT Projects
- Negotiating contract renewals for MS Licensing and Mobile Phones
- Negotiating with suppliers for Hardware / Software to get best value for money
- Worked within the department to plan & develop the schools ICT Strategy for the next 5 years
- Produced & Implemented standard ways of working within the department
- Producing system documentation
- Providing out of hours & weekend cover and responding to system alarms
- Advising management of new technologies and ways these technologies can fit within a learning environment.
Northern Retail, Scarborough September 2004 - June 2007
- Providing 1st Class Service to Customers
- Installation & Programming of Various EPoS Systems
- Servicing EPoS Systems
- Servicing of CCTV Equipment
- Management and maintaining Windows 2003 SBS server
Professional skills
Technical
- VMWare ESX 3.5, vSphere
- Windows - XP,Vista,7
- Server - 2003,2008
- Exchange 2007 / 2010
- Terminal Services
- Red Hat / Centos
- Mac OS X
- Citrix
- BES
Personal
- Budget Management
- Project Management
- Purchasing & Negoitation Skills
- Contract Managment
- Excellent communication and interpersonal skills
Qualifications
HSE Qualified First Aider March 2009 - March 2012
Education
Yorkshire Coast College September 2002 - July 2003
Passed with Merit
Norton Technical College September 1997- July 200
8 GCSE's (including English & Maths)